Every Caller Becomes a
Nirvani answers every inbound call, qualifies the repair need, and writes the job directly into Shop-Ware, Mitchell 1, Tekmetric, or ROWriter. Built for OSHA hazardous-materials call logging and consumer protection compliance. Designed for independent shops, fleet service accounts, collision centers, and quick-lube operators who run lean front-desk teams.
A Ringing Phone With Nobody There Drains Revenue Fast
Auto repair customers call multiple shops before booking. The first shop to answer wins the ticket. At average RO values between $280 and $3,400, every unanswered call has a measurable dollar consequence your accounting software will confirm.
Your Firm's Recovered Revenue
Slide your monthly inquiries, your average signed matter, and your current sign rate. The number on the right is what Nirvani captures the moment those inbound calls finally connect.
What Nirvani Sounds Like at 11:47 PM
Every transcript below is a redacted, representative intake handled end to end. Conflict screening, jurisdiction check, statute posture, calendar booking, retainer dispatch. No human touched the call.
One Platform. Eight Shop Types. Native to Each Service Lane.
Nirvani loads vertical-specific intake scripts for each shop type, capturing the right vehicle data, service codes, and urgency signals before the call ends, so advisors open a pre-populated RO rather than a blank screen.
General Repair Garage
Captures year, make, model, mileage, symptom description, and prior repair history. Qualifies whether the vehicle is drivable to determine scheduling priority. Routes engine-light calls to senior technicians and oil-service calls to the next open bay slot in Tekmetric or Shop-Ware.
Tire and Brake Shop
Identifies tire size from VIN or caller description, checks in-stock SKUs against the integrated inventory feed, quotes available options, and books an installation appointment. For brake calls, collects pedal-feel and noise symptoms to route to the correct labor slot.
Transmission Specialist
Screens for slip symptoms, fluid leak descriptions, and mileage intervals. Flags calls involving CVT or dual-clutch units for specialist routing. Schedules a paid diagnostic inspection as the first appointment type rather than a free estimate, protecting technician time.
European Auto Specialist
Confirms OEM service intervals specific to BMW, Audi, Mercedes-Benz, Porsche, and Volvo platforms. Captures iDrive or MMI fault codes when callers can read them. Routes warranty-adjacent concerns to advisors trained in OEM documentation standards.
Diesel Repair Shop
Handles both consumer diesel and commercial fleet intake. Captures GVWR, fleet account number, and DOT number for commercial callers. Flags DEF system, DPF, or EGR fault codes as priority-lane items and routes them to the diesel-certified technician queue.
Collision Center
Qualifies whether the vehicle is drivable, captures insurance carrier and claim number at first contact, and schedules the estimate appointment while simultaneously notifying the estimator queue. Handles direct-repair-program callers separately from retail callers with distinct routing paths.
Fleet Service Shop
Authenticates fleet accounts by PO authorization or account number. Captures unit ID, driver name, and fault description. Creates a pre-authorized RO shell in Mitchell 1 or ROWriter tied to the fleet billing profile, and alerts the fleet coordinator by SMS when the vehicle is ready.
Oil Change Center
Drives same-day and next-day booking through a fast intake flow covering vehicle year and make, oil-type preference, and coupon code capture. Identifies high-mileage vehicles for synthetic upsell prompting. Confirms wait-versus-drop-off preference and fills gaps in the appointment board.
Your Shop's 24/7/365 AI Workforce
From voice-powered intake and multilingual service updates to repair order document generation, AR collections, and live workflow orchestration across Mitchell1, ALLDATA, and your shop management system, every agent works across voice, document, intelligence, and automation channels. Click any tile to see the role.
Manages owner and service manager calendars, preps daily shop performance briefings from Mitchell1 or Shop-Ware data, drafts vendor correspondence, consolidates technician schedules, and surfaces flagged ROs needing approval, so leadership spends time on the floor and not in email.
Answers every inbound call, books appointments directly into Mitchell1, ALLDATA, or Tekmetric, delivers multilingual vehicle status updates, handles after-hours drop-off requests, qualifies fleet accounts, and routes urgent breakdowns to on-call techs, replacing Smith.ai, Ruby, and Answering Legal at a fraction of the cost.
Generates complete repair orders and multi-point inspection write-ups from technician voice notes or DVI photos, pulling labor times from ALLDATA or Mitchell1 labor guides, pre-populating parts pricing, and formatting customer-facing explanations in plain language before the service advisor reviews and approves.
Converts completed multi-point inspections from Tekmetric, Shop-Ware, or Mitchell1 into branded, photo-enriched digital vehicle health reports sent via SMS and email, prioritizing red, yellow, and green items with estimated repair costs, driving higher deferred-work authorization rates without additional advisor follow-up time.
Sends estimate summaries via SMS and email, collects digital authorization signatures through DocuSign or native shop management e-sign workflows, follows up on unsigned estimates at timed intervals, and logs approval status back to the RO in Mitchell1 or Tekmetric, cutting phone-tag cycles from hours to minutes.
Works outstanding invoices for fleet accounts and deferred-pay customers by sending sequenced SMS, email, and voice reminders, escalating past-due balances at configurable thresholds, and processing card-on-file payments through Stripe or your shop's payment processor, recovering fleet AR without tying up service advisors.
Monitors parts availability across OEM and aftermarket suppliers, triggers purchase orders when bay-ready parts dip below reorder thresholds, routes special-order ETAs to the RO and customer, and syncs part receipts to the repair order inside Mitchell1 or Shop-Ware via Make or Zapier, eliminating manual parts desk coordination.
Triggers a personalized Google review request via SMS within minutes of RO close, detects satisfied customers and follows up with a referral ask linked to a trackable offer, and posts AI-drafted responses to new reviews on your Google Business Profile, outperforming standalone tools like Podium or Birdeye at a fraction of the cost.
Maintains per-unit service histories for every vehicle in a fleet account, sends proactive PM due alerts to fleet managers via email or SMS, generates consolidated monthly service and spend reports in branded PDF format, and flags units with recurring faults, giving fleet clients a portal-level experience without fleet management software.
Identifies customers with vehicles due for oil changes, brake inspections, or timing services based on mileage intervals stored in your SMS, drafts and sends personalized re-engagement campaigns via SMS and email, generates seasonal Google Business Profile posts and ad copy, and tracks campaign-to-booked-appointment conversion back to the shop management system.
Tracks EPA hazardous waste disposal deadlines, OSHA shop safety inspection schedules, state BAR licensing renewals, and technician ASE certification expirations, sending owner alerts before deadlines pass, generating required documentation checklists, and maintaining a timestamped compliance log to support BAR audits or insurance reviews.
Whatever workflow you can describe, Nirvani builds. Enterprise access to multiple AI labs, Make and Zapier orchestration, embedded automated prompted workflows, and a senior implementation team. If your Auto Repair Shop has a recurring task that costs service advisors or shop owners hours, we engineer the agent that owns it.
Nirvani Holds OSHA and Consumer Protection Standards Inside Every Call
Auto repair shops operate under OSHA HazCom 2012, FTC Used Car Rule adjacency for written estimates, and state-level automotive repair act mandates requiring written authorization. Nirvani enforces these at the call layer before a technician touches the vehicle.
Most state automotive repair acts, including California's BPC 9884 series and Texas Occupations Code Chapter 2307, require shops to obtain customer authorization before exceeding a quoted estimate. Nirvani confirms verbal authorization intent on every RO intake call and flags the record for the advisor to secure written sign-off, reducing exposure to BAR complaints and charge-back disputes.
OSHA HazCom 2012 requires shops to maintain Safety Data Sheet access and communication logs for hazardous materials used in service. Nirvani segregates call records involving hazardous-material disposal inquiries, battery recycling, and refrigerant handling into a separate log feed that your EHS coordinator can export for inspection readiness.
Fleet account calls often carry HIPAA-adjacent driver health accommodation data when a fleet is operated by a healthcare organization. Nirvani routes those calls through an encrypted data path and withholds driver personal data from the general RO record, limiting exposure under state privacy statutes including CCPA and CPRA.
Shops offering deferred payment or third-party financing through DigniFi or Synchrony must route financing calls carefully under FTC Holder Rule obligations. Nirvani identifies financing-intent callers and transfers them directly to a designated advisor rather than capturing financing terms in the AI call record, keeping the shop inside safe-harbor handling.
Two-party consent states including California, Florida, and Illinois require affirmative disclosure before recording a call. Nirvani delivers a jurisdiction-aware consent disclosure at the start of every inbound call, logs the caller's implicit or explicit acknowledgment, and retains the consent timestamp in the call record for legal defensibility under applicable wiretapping statutes.
How a Caller Gets Cleared in Under Two Minutes
Five steps. Every one logged. Every one auditable. Every disqualifying detail stays out of the case file.
Identify Parties
Caller name, opposing party, and entity affiliation captured before any case detail is requested.
Match Against Database
Real-time scan against your existing client and adverse-party records in your case management system.
Hold or Continue
If clean, intake proceeds. If matched, conversation pauses. No substantive details requested past this point.
Notify Counsel
Conflicts coordinator paged. Caller given a callback window. Disqualifying scope logged for attorney review.
Clear or Refer
Attorney clears the matter and intake resumes, or a curated referral is offered to a non-conflicted firm.
Your Multilingual Callers Stop Getting Voicemail
Twelve languages with native-speaker fluency. The assigning attorney gets the original transcript plus a clean English translation in the matter file before the consultation, so nothing gets lost in coordination.
The competitive delta: Smith.ai, Ruby, Posh, and Answering Legal route most non-English calls to a Spanish-only line, then transfer or take a message. Nirvani handles all twelve languages directly, conducts the full intake natively, and posts the matter to your case management with an English translation so your attorney never waits on a translator.
Nirvani Writes Directly Into the Shop Management Systems Your Team Already Runs
Rather than routing data through a middleware layer, Nirvani connects to shop management, CRM, parts ordering, and fleet billing platforms via native API and OAuth flows, so repair orders, customer records, and fleet billing entries populate in real time.
Tekmetric
Creates or updates customer profiles, opens draft repair orders with VIN, symptom notes, and labor category pre-selected, and writes appointment blocks directly to the Tekmetric schedule. Technician assignment and bay allocation remain under advisor control.
Shop-Ware
Pushes intake data into new or existing customer records inside Shop-Ware, attaches the AI call transcript as an internal note on the RO, and triggers the automated multi-point inspection reminder sequence when the vehicle is booked for a full-service visit.
Mitchell 1 Manager SE
Writes vehicle and symptom data into the Mitchell 1 customer file, links the VIN to the ProDemand labor guide for pre-populated time estimates on common services, and flags recalls by VIN at intake so the advisor can discuss them before the vehicle arrives.
ROWriter
Authenticates against fleet account profiles in ROWriter, creates pre-authorized RO shells tied to fleet billing POs, and populates the mileage and driver-reported symptom fields so the technician sees a complete work order without a second data-entry pass.
PartsTech
Queries real-time parts availability and pricing during the intake call for common service requests, allowing the AI to give callers an accurate wait-time estimate based on whether parts are on-shelf or require a same-day supplier run.
DigniFi
Identifies financing-intent callers and passes a warm transfer flag to the advisor along with the repair category and estimated ticket value, enabling the advisor to open a DigniFi application flow without re-qualifying the customer from the beginning.
Broadly
Triggers a post-visit review request via Broadly after the AI confirms the vehicle has been marked complete in the SMS, creating a review solicitation sequence inside Broadly tied to the original RO number for closed-loop attribution.
Google Business Profile
Syncs live appointment availability to the shop's Google Business Profile booking button, so walk-in and online-intent customers see the same open slots the AI is offering over the phone, closing the gap between call and web booking channels.
Nirvani Replaces the Point-Solution Stack That Costs More and Delivers Less
Auto repair shops typically bolt together an answering service, a scheduling app, and a CRM drip tool. Nirvani consolidates all three with native RO-system writes, fleet account handling, and multi-language intake at a single per-location price.
 |
Stericycle AnswerOn | Podium Voice | CallSource Auto | Signpost | |
|---|---|---|---|---|---|
| Direct RO creation in Tekmetric or Shop-Ware | Yes, native API write | Email relay only | Limited, Podium CRM only | CSV export | Manual entry required |
| Fleet account authentication on call | Yes, PO and account ID | General intake only | General intake only | Manual flag | General intake only |
| Twelve inbound languages, native fluency | 12 languages, native | English and Spanish | English only | English only | English and Spanish |
| VIN-based recall lookup at intake | Yes, NHTSA feed live | No lookup | No lookup | Post-call report only | No lookup |
| State repair-act authorization prompting | Yes, 50-state rules | General disclaimer only | General disclaimer only | Manual script | General disclaimer only |
| PartsTech inventory check during call | Yes, live parts query | Unavailable | Unavailable | Unavailable | Unavailable |
| Per-location pricing, flat monthly | Flat, single location | Per-minute billing | Per-contact tiered | Per-call tiered | Per-contact tiered |
| Post-call Broadly review trigger | Yes, native Broadly sync | Unavailable | Podium Reviews only | Unavailable | Signpost Reviews only |
Live in Seven Business Days
Standard solo and small-firm deployments. Multi-office or multi-jurisdiction engagements are scoped on the diagnostic call.
Discovery & Script Build
Practice areas mapped. Intake questions tuned to your firm's positioning. Conflict database loaded. Disclosure posture chosen.
Integrations & Trust
Case management connected. Calendar synced. LawPay or Headnote wired into the IOLTA flow. Retainer templates uploaded.
Dry-Run Testing
Your team places test calls across every practice area. Compliance team reviews transcripts. Final tuning to your voice.
Go Live, Parallel-Run
Nirvani takes primary intake. Your existing answering service stays warm for 14 days. Daily review with your firm contact.
Answers to the Questions Your Service Manager Will Ask Before Signing
See Your Shop Running on Nirvani
Book a 30-minute diagnostic call with a Nirvani implementation specialist. You will see a live demo using your shop management platform, a projection of recoverable revenue based on your current call volume, and a configuration walkthrough specific to your shop type and service mix.